Have you ever noticed that some people are just naturally good at making friends, can sell just about anything and are liked by nearly everyone? Then there are those who are just plain awkward and for whom a basic conversation seems like a victory. Years ago, when I found myself in the awkward camp, I remember thinking that the art of conversation was a bit of a mystery. Eventually, I realized that listening to other people and asking questions about them was so much easier than contrived topics or defaulting to the weather.
Due to my own struggle, my interest was piqued when I came across the book, Win Friends and Customers: Relationship and Business Success from Empathic Acknowledging by Lawrence J. Bookbinder, Ph.D. As a clinical psychologist for over 30 years and an expert